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A majority of workers at National Logistics Services (NLS) applied to join UNITE HERE. Workers wanted a union because they had not received raises in two to three years, lacked a fair process to move from casual to permanent employment, dealt with daily disrespect from management, and faced unfair policy changes, including increasing hours worked before overtime is paid.

The same day workers applied for union certification, NLS management intensified its anti-union campaign, hiring a US-based labour relations firm that arranged daily two to four-hour anti-union meetings, hung huge "vote no" posters hung in the workplace, and mailed an anti-union DVD to workers' homes. 

American Eagle Outfitters is NLS's largest client and owned and operated the NLS distribution center until early 2006.

"We work hard and want to be treated fairly," said an NLS worker who spoke anonymously for fear of retaliation. "We feel insecure about our jobs because of the company's intimidation. We need a union because we have no voice."